OUR STORY
Since 1989, Tom Wood Lexus has been proud to be one of the original Lexus dealers. Over the years, we have taken great pride in committing the dealership and staff to the Lexus Covenant, which was written all those years ago when the brand came to life. Our main goal is to provide an exceptional service experience in both sales and service. We consider ourselves in the hospitality business that just happens to sell and service vehicles. We are different and take great pride in our processes and business model.
Why the one-person, one-price business model? Over the years, we have listened to our guests and the feedback associated with buying a vehicle. At the end of the day, people want a fair, transparent price for their vehicle trade-in along with the vehicle they intend to purchase. In addition, the actual process takes too long to purchase a vehicle.
We decided to change our business model in 2016 to reflect just that. In 2016, we launched our one transparent price, one-person business model. We use analytics and third-party data to determine pricing for both trade-in values and all of our vehicles, new and used. As the market fluctuates, our vehicle prices change as well. The one thing that stays true, though, is that the price listed online is the price of the vehicle. There are no hidden surprises. We provide that one transparent price to every person.
We understand your time is valuable. Our sales consultants are also our finance managers, so they are with you from start to finish. They can keep the process moving, so there aren't long delays or wait times for the "finance department." Our goal once someone decides to purchase a vehicle is to have them sold and delivered within an hour. We are committed to redefining the car industry in Central Indiana by bringing transparency, a seamless process, and a better way to buy.
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"Lexus Offers Exclusive Customer Amenities"
Experience luxury beyond driving at Tom Wood Lexus. Following your vehicle purchase, enjoy the exclusive amenities that we offer, including;
- First Two Maintenance Services are Complimentary
- Lexus Roadside Assistance
- Lexus Care
- Complimentary Loaner Vehicles for Service
- Complimentary Wash and Vacuum with Service
- Same-Day Lexus Service
- Tire Price Match Guarantee
- 5-Star Lounge
- Competitive Service Pricing
"Lexus will do it right from the start"
At Tom Wood Lexus, we believe in a single-point of contact. That means you will work with only one Lexus associate from beginning to the end of each visit. You never need to worry about feeling shuffled around a dealership here.
Additionally, our first price is always the best price. We offer competitive transparent pricing for all guests, every time! As always we do not charge over MSRP.
"Lexus will have the finest dealer network in the industry"
Tom Wood Lexus is shaping the future of car buying and servicing with convenient services, factory certified staff, and organizational processes built to serve YOU!
- Factory Trained Staff
- Delivery Specialists
- Technology Specialists
- Lexus Enform Service Connect
- Lexus Rewards & Incentives
"Lexus will treat each customer as we would a guest in our home"
We want our guests to have a 5-star experience each time they do business with us. Whether you are looking to purchase, lease, or service a vehicle, Tom Wood Lexus will strive to make it a truly delightful experience.
We offer several luxurious guest lounges complete with Wi-Fi connection, complimentary refreshments, work and meeting stations, entertainment, and a luxury accessories boutique!
Quite Simply, as an authorized Lexus dealer, Tom Wood Lexus is different from its competitors. Whether you are searching for your dream car, or just want to learn more about what we have to offer, we encourage you to visit us today. We look forward to providing you with an unforgettable experience and welcoming you into the Tom Wood Lexus family!
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